Terms and Conditions

Site
All content of phototrope.ca is the property of Denis Hunter (Phototrope) and is protected by the Copyright Act. Any reproduction of the website, in whole or in part, taking any form whatsoever, is prohibited without the written consent of Denis Hunter.

The terms and conditions below apply everywhere on the site. Phototrope reserves the right to modify its products, prices, terms, and conditions without prior notice.

Appearance
Despite every effort to accurately reproduce products on its site, Phototrope cannot be held responsible for variations in colour, shape, and resolution that result from computer settings and screen characteristics of the user.

Longevity
To ensure the longevity of its products, Phototrope uses acid-free 100% cotton paper and pigmented inks. Phototrope cannot be held responsible for premature aging of its products that result from prolonged exposure to sunlight or humidity levels not conducive to conservation.

Prices
Current prices are listed on the site. Prices in effect at the time of purchase remain final even in the case of subsequent price changes.

Taxes and customs duties
All prices are in Canadian dollars. Purchases for delivery within Canada are subject to applicable sales taxes. Federal Tax (GST) is added to all deliveries within Canada. Provincial sales tax (PST) is added to all deliveries within Quebec.

For international deliveries, it is the buyer’s responsibility to ascertain what customs duties or other import taxes are in effect in the buyer’s country and to pay those duties and taxes. Phototrope will not refund any purchase nor cancel any order in the event that the buyer refuses to pay customs duties and/or other import charges. The responsibility of Phototrope shall be limited to appropriate parcel labelling in compliance with Canadian customs regulations.

Payment and Security
Payments are made via PayPal. It is not necessary to have a PayPal account to make a credit card payment using PayPal. PayPal is a secure site independent from phototrope.ca. Phototrope will have no access to buyers’ PayPal account information or credit card data.

Cancellation
Orders may be cancelled within seven days of purchase. The buyer must notify Phototrope in writing within the seven-day period. If payment has already been processed by PayPal, a refund will be issued within 30 days.

Shipping
Please allow three to four weeks for delivery. Phototrope reserves the right to choose the shipping method. In the case of multiple orders, items might be delivered separately. For shipping outside Canada and the contiguous United States, please contact Phototrope.

Delivery Insurance
All orders are insured during shipment for their full value. In Canada, a signature is required on delivery.

Damage
Phototrope will replace products damaged during shipping. The buyer must notify Phototrope in writing within seven days of receipt of the item and receive Phototrope’s authorization to return it C.O.D. Only authorized returns will be accepted. Upon receipt of the damaged product, Phototrope will ship a replacement free of charge.

Exchange
If the buyer wishes to exchange a delivered product for another one similar in size, the buyer must notify Phototrope in writing within seven days of receipt of the item and receive Phototrope’s authorization to return it C.O.D. Only authorized returns will be accepted. Phototrope will ship the replacement product free of charge provided that the initial product is received by Phototrope in mint condition and not modified in any way.

Dissatisfaction
In case of dissatisfaction with a delivered product, the buyer shall notify Phototrope in writing within seven days of receipt of the item and receive Phototrope’s authorization to return it C.O.D. Only authorized returns will be accepted. Phototrope will refund the total amount of the original order provided that the returned product is received by Phototrope in mint condition and not modified in any way.